Last Updated: [July, 2024]
Introduction
Envoy Title Inc. (“Envoy Title,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your information when you interact with us, including through our text messaging services.
1. Information We Collect
We collect various types of information in connection with our services, including:
- Personal Information: When you engage with our services, we may collect personal information such as your name, address, phone number, email address, and financial details.
- Transaction Information: We collect information related to your real estate transactions, including property details, title search results, and closing documents.
- Communication Information: If you choose to receive text messages from us, we collect your mobile phone number and any other information you provide in your communications with us.
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide title insurance and related services, including processing transactions, conducting title searches, and handling closings.
- Text Messaging: To send you updates regarding your real estate closing, and other important information. We may also send you general communications about our services.
- Customer Support: To respond to your inquiries, provide assistance, and address any issues related to our services.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With third-party service providers who perform services on our behalf, such as processing transactions or sending text messages. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
- Legal Requirements: If required by law or to comply with legal processes, such as responding to subpoenas, court orders, or regulatory inquiries.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
4. Text Messaging Policy
By filling out our Opt-In form, you consent to receive text messages from Envoy Title Inc. regarding:
- General Communications: Information about our services and updates on the status of your request(s).
Message Frequency: The frequency of messages may vary based on your transaction status and updates.
Opt-In and Opt-Out:
- Opt-In: You consent to receive text messages by submitting our Opt-In Form.
- Opt-Out: You can opt out of receiving text messages at any time by replying “STOP” to any message we send. You will no longer receive messages unless you opt back in.
Message and Data Rates: Standard message and data rates from your mobile carrier may apply.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Despite these measures, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
6. Your Rights
You have certain rights regarding your personal information, including the right to access, correct, or delete your information. If you wish to exercise these rights, please contact us using the information provided below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our services following the posting of changes constitutes your acceptance of the revised Policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Envoy Title Inc.
12225 Amos Lane Suite 301
Fredericksburg, VA 22407
540-693-8004
clientcare@envoytitle.com
Thank you for entrusting Envoy Title Inc. with your information. We are dedicated to protecting your privacy and providing you with exceptional service.